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Most
medium and large corporations use Private
Branch Exchanges (PBXs) which allow many
phone users to share a system with fewer telephone
company lines, based on the idea that not everybody
uses their local phone extension at the same time.
PBXs inherently offer the best telephone system
functionality available. PBXs handle calls impressively
with features such as ring groups, call cascades,
auto attendants, voicemail and more. The
range of features offered by a PBX varies, usually
in proportion with the price of the equipment.
A
PBX System includes:
- Telephone
trunk lines that terminate at the PBX
- A
computer with memory that manages the switching
of the calls in, out and within the PBX
- The
network of lines within the PBX
- A
console or switchboard for a human operator
As
Iraq’s leading ICT Company, Almco IT &
Telecom provides PBX systems built to requirements
of small to enterprise-level businesses. No matter
what your company structure looks like, Almco IT
& Telecom will give you the best plan and implementation.
PBXs used by Almco IT & Telecom (namely Panasonic
and Erricson) inherently offer the best telephone
system functionality available. Here are some of
the main functions of the system:
- Present
a single business number that gives access to
all company employees and departments
- Answer
calls with a custom business greeting
- Offer
a menu of options for directing the call, such
as connecting to a specific extension or to
a department
- Provide
a directory of employee extensions accessible
by inputting digits corresponding to employee
first or last names
- Evenly
distribute calls to a department among available
employees through Automatic Call Distribution
(ACD)
- Place
callers on hold when they are waiting for an
available department employee
- Play
music or custom messages whenever callers are
waiting on hold
- Take
voice messages for any employee extension, for
a department, or for the company in general
- Allow
transfer of calls between extensions
- Conference
multiple incoming calls with employee extensions
- Provide
detailed call records and real-time system management
Almco
IT & Telecom will provide you the best and most
cost effective solution depending on your company
requirements.
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